Privacy Policy

1. Who We Are

Alapai operates an AI-powered chatbot accessible through Facebook Messenger. This Privacy Policy applies to all interactions with our bot and any related services. Our Service is built on the Meta Messenger platform, which has its own Privacy Policy.

2. Information We Collect

When you interact with our Messenger bot, we may collect the following types of information:

a) Information You Provide Directly

• Messages, text, and content you send to the chatbot.
• Any personal information you voluntarily share during conversations (e.g., name, email, preferences).
• Feedback and responses to bot prompts.

b) Information Received from Facebook/Meta

• Your Facebook User ID (a unique identifier assigned by Meta).
• Your public profile information (such as your first and last name and profile picture), if you have granted permission.
• The locale and timezone associated with your account.

c) Usage and Technical Data

• Timestamps and frequency of interactions with the bot.
• Conversation logs and session data.
• Error logs and diagnostic information to improve service performance.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide the Service: Processing your messages and generating AI responses.
• To improve our AI: Analyzing conversation patterns to improve the accuracy and quality of our chatbot responses.
• To personalize your experience: Remembering context within a conversation session.
• To ensure safety and security: Detecting and preventing fraudulent, abusive, or illegal activity.
• To comply with legal obligations: Fulfilling applicable legal, regulatory, or governmental requirements.
• To communicate with you: Responding to inquiries, support requests, or important notices.

4. How We Share Your Information

Alapai does not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our service (e.g., cloud hosting, AI infrastructure), subject to strict confidentiality obligations.
• Meta/Facebook: As required by the Messenger platform to deliver and operate the chatbot functionality.
• Legal Compliance: When required by law, court order, or government authority, or to protect the rights, property, or safety of Alapai, our users, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your conversation data and personal information for as long as necessary to provide the Service and for legitimate business purposes, unless a longer retention period is required by law. You may request deletion of your data at any time by contacting us (see Section 13).

Once data is no longer needed, we securely delete or anonymize it.

6. Data Security

We implement industry-standard technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly. If you believe your child has provided information to us, please contact us immediately.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request that we delete your personal data.
• Objection / Restriction: Object to or request restriction of certain data processing.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at the details provided in Section 13.

9. Facebook Platform Compliance

Our chatbot operates through the Meta Messenger Platform and complies with Meta's Platform Policies. We only request permissions necessary to operate the Service, and we do not use platform data for purposes beyond what is disclosed in this policy and permitted by Meta.

Users may also manage their data and app permissions directly through their Facebook App Settings.

10. Cookies and Tracking

Our Messenger chatbot does not use cookies directly. However, if you access any Alapai web pages linked through the bot, those pages may use cookies or similar tracking technologies to improve your browsing experience. You may control cookie settings through your browser.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

• Business Name: Alapai
• Email: [email protected]

We will respond to your request within a reasonable timeframe and no later than 30 days.